Delivery & Return Policy
Your right to cancel
You may cancel your order by notifying us in writing via firstname.lastname@example.org or calling our Customer Service Team on 0161 371 6004* and ensuring the product is returned to us no later than 30 days after we deliver the goods.
You may not cancel your order with us where any item has been specially ordered or manufactured for you.
If you cancel your order after goods have been shipped you must take all reasonable care of the goods from the time you receive them until you return them to us.
If you cancel your order after goods have been shipped you must return the goods to us at your own expense.
If you cancel your order and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Once you have been issued with an order acknowledgement for your order we are no longer able to stop or change the order, and you will have to return the order to us in line with our terms & conditions.
We will deliver the goods that you order to the delivery address you give when you place your order, so long as that delivery address is in the UK.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within a reasonable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.
If there is no one (over the age of 18) available to accept and sign for the delivery when our courier arrives, the courier will contact you via phone or email to arrange for a new delivery date. After two attempts we may treat the order as cancelled by you. In this case, we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If you give us an incorrect or incomplete delivery address and as a result, we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case, we will refund the price of the goods, but we shall be entitled to keep the amount of money you paid for delivery.
If some of the goods you ordered are not available we may deliver part of your order. We will deliver the rest of the order as soon as possible afterwards. We aim to dispatch all orders as soon as possible, in the majority of cases this is done the same working day if ordered before12pm Monday to Thursday or by 9am Friday.
Please note that orders are only dispatched Monday to Friday, excluding Bank Holidays. Orders placed over the weekend or on a Bank Holiday will be dispatched the next working day. Please note we do not dispatch orders or delivery on a Saturday or Sunday.
Please note, we cannot deliver next day to the following postcodes and additional courier charges may apply:
AB, BT, DD, FK, GY, HS, IM, IV, JE, KA, KW, PA20-78, PH, TR21-25, ZE
|Standard Delivery Charge:||£9.95|
|Remote Area Delivery Charge:||£25|
|Postcodes:||AB, BT, DD, FK, GY, HS, IM, IV, JE, KA, KW, PA20-78, PH, TR21-25, ZE|
When you return goods to us for any reason (for example because you have cancelled the order or because you think they are defective goods):
You must ensure that any returned items are in the original undamaged condition, they are properly and securely packaged in the original undamaged packaging and labelled with our address;
You are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
You are responsible for any damage or loss in transit where you arrange the transport.
Goods supplied in accordance with the Contract cannot be returned without the Company’s prior written authorisation.
To return an item, please call our Customer Service Team on 0161 371 6004* or email email@example.com to receive a Return Admittance Advice Number (RMA) to arrange the return. Please note we cannot accept returns without the RMA Number.
Vouchers, Gift Cards and Promo Codes Vouchers/Gift cards/Promo codes may only be redeemed through the website.
A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
Any discounts attached to Vouchers/Gift Cards or Promo codes apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
We reserve the right to exclude the use of voucher codes on specific products. Vouchers will not be applied in conjunction with any existing account credit. We reserve the right to withdraw or deactivate any Vouchers/Gift cards/Promo codes for any reason at any time.
Please note - Vouchers/Gift cards/Promo codes are not valid on already discounted products.
* Lines are open Monday-Friday 8.30am to 5pm. Standard network charges apply.